As I was updating my iPhone 3G to 2.0.1 this morning, something aweful happened. Although the back up went smoothly, the upgrade process crashed my iPhone and froze it, leaving me in a confused and worried state. On that note, I had to hit up Apple support.
As my iPhone 3G was upgrading to 2.0.1, an unexpected unknown error popped up.
At this point, my iPhone was no longer recognized by iTunes and went into somekind of an odd trance. The screen turned black and an Apple logo showed up (the same screen you see when your iPhone is being turned on). Occasionally, the "loading" icon would appear at the bottom of the screen.
No buttons worked. Taking out the SIM card did nothing. The iPhone was completely, 100% frozen.
So I called Apple support. Turns out lots (and I mean LOTS) of people are having this problem today. So if you’re one of them, this guide to bringing your iPhone back to life after being crashed by 2.0.1 should save you a phone call to Apple (and a lot of stress).
Note: Although the reason for the 2.0.1 caused crash is unsure, it was probably a result of my iTunes not being up to date. I had not yet updated to 7.7.1.
Apple customer support told me that this is very possibly the reason for the crash, but they admitted that the software update itself is acting buggy. So whether or not you have the latest iTunes or not, follow all the steps in this guide.
- Disconnect your iPhone from the USB chord (no need to "eject” in iTunes because the error automatically kicks your iPhone off)
- Hold down the Home button and the Sleep button for 10+ seconds. You will see a white light flash. The screen will shut off. Continue holding the buttons until the screen turns back on.
- At this point, your screen will display the "Connect to iTunes" screen.
- Leave your phone alone – make sure it’s not connected to your computer.
- Close iTunes and all other programs running on your computer
- Uninstall (via Control Panel) "Apple Software Update" and "Apple Mobile Device Support"
- After you uninstalled the 2 above programs, uninstall "Quick Time" and then "iTunes"
- Restart your computer
- Make sure you have no "QuickTime" or iTunes" folders left anywhere on your computer. If you’re using a PC, go to C>>Program Files, and search for "iTunes" or "QuickTime". Delete the blank folder.
- Go to http://www.apple.com/itunes/download/ and download iTunes.
- Run the installation of iTunes and QuickTime.
- Open iTunes and connect your iPhone.
- You will get a pop up notifying you that you "must restore your iPhone".
- Press restore.
- Allow ample time for your iPhone to restore.
- Once the first restore is complete, iTunes asks you whether you want to restore from a back up or treat it as a new phone.
- Hopefully you have backed up your iPhone, otherwise you will lose all contacts, music, video, photos, and apps.
Ta Da! Your iPhone is back to life.
Note: If you have not yet updated to 2.0.1, it is extremely important to make sure you have iTunes 7.7.1 first. To check, open iTunes and go to Help >> About iTunes. Update if necessary.