Hey, iPhone/AT&T bashers who have to outside their house to get a decent 3G signal: Nexus One users feel your pain.
Many early adopters of the putative "iPhone killer" have struggled with reception issues, blamed variously on software bugs and T-Mobile's less-than-sterling network coverage, and hoped that an over-the-air software patch would do the trick.
Unfortunately, the above message (posted on Google's support forum) made it pretty darn clear the issue was hardware, not software.
That's why we're selling our (unlocked) Nexus One. Android phones in general may grab the install numbers, but not the hearts and minds of "Joe Cellphone User," i.e. regular consumers who don't care about bleeding-edge tech. Google (and other Android phone manufacturers) are chasing after the next cool "robot phone," leaving older handsets out in the cold without software updates or proper support. Apple, like 'em or loathe 'em, at least give you a one-year, (almost) no-questions-asked warranty.
Buh-bye, Nexus One. Hello, Craigslist.