iPhone error messages, we all hate them. We’ve seen and talked about several of them before, but no matter what you do, they will just show up sometimes. Just don’t panic, it happens.
One of our devices was plagued by the error message above. It’s indeed frustrating, especially when all you want to do is update your device and move on with your life.
Here’s how it happens, you are updating your device to the latest build of iOS, in our case it was iOS 4.2.1, and the above message pops up. Okay, now what?
Well, somehow our device was stuck in recovery mode:
After wasting several hours and nearly having a heart attack, we decided that the best course of action may just be to Restore and update our device. We really didn’t want to, but it was one of the only things left to do.
We had iPhone Error 1013, but there are a load of other errors according to Apple’s website:
The alert message in iTunes may also include one of the following numbers (but is not limited to): 2, 4, 5, 6, 9, 13, 14, -18, 19, 20, 21, 23, 28, 29, -48, -50, 1002, 1011, 1013, 1014, 1015, 1601, 1602, 1603, 1604, 1608, 1609, 1611, 1612, 1639, 2009, 3004, 3013, 3014, 3015, 9807, -9808, 9844, 4026xxxxx.
Unfortunately, the only way fix this is to troubleshoot and go through each one of Apple’s fixes in hopes that something works (detailed instructions for each fix are in the link above):
We tried a full restore to factory settings –
1) Hit restore:
2) iTunes will ask you if you are sure you want to restore. Restore will completely wipe your iPhone and take it back to its factory settings. This is why we back up, folks. If you ever have to wipe your iPhone, you want a way to get your numbers and contacts back.
We kept trying and trying on our Mac to no avail. We connected the iPhone to another computer (a PC) and what do you know? It worked. Point is, keep trying. Try different things, and if you have a second computer, you may even want to try that…worked for us.