Water On The Brain: Apple’s Revised Policy On Wet iPods

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iSmashPhone.com

– 11/09/2010Posted in: Apple

Most of you are blithely unaware of this, but Apple has just revised its policy on checking for "liquid damage" in iPods brought in for service:

"When an Apple Retail Store or AppleCare Repair Center checks for liquid damage, if the Liquid Contact Indicator (LCI) inside the headphone jack has been activated, the iPod must be inspected for additional signs of liquid damage.  As before, unless a customer admits to accidentally damaging their iPod, final determination about liquid damage must be made by an Apple Retail Store or AppleCare Repair Center."
 
Previously, if the LCI were tripped, the repair techs automatically said "Oh, water damage" and proceeded from there.  Now, they have to dig further into the iPod's innards to see if any additional circuitry took a bath.

No word if this policy change applies to iPhones as well.  In any event, it's too late to help ATTACK OF THE SHOW host Kevin Perriera, who likes to tell the story of trying to replace his iPhone at the Apple Store after he inadvertantly went swimming with it…

[Via Boy Genius Report]

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Tags: iPod, iPod repair, iPod water damage

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1 Comment

1. Reply

   Pete

   Posted November 18, 2010 at 3:14 AM

   You’ve thrown your shorts into the washing pile and forgotten to remove your iPod from the pocket. Now it’s gone through the washing machine.
   You’re not the only one to have done this!
   Follow these steps to minimise the damage and get your iPod back up and running:
   1.First thing is do nothing! Do not turn your iPod on. Water within the iPod could well cause it to short-circuit, so the longer you can leave it to dry the better.
   2.If you have a protective case on your iPod take it off.
   3.Place the iPod in the airflow of a fan heater and set the heater temperature to low so that the air is pushed through the iPod. Test the surface temperature of the iPod to make sure it is not too hot! Fan dry for 1 hour.
   4.Place the iPod in a container of dry rice and place it in the hot water cupboard for at least 24 hours. The rice absorbs excess water. Remember to not turn your iPod on throughout the drying process.
   5.At the end of the drying process switch your iPod on. If you don’t get a response, place it on the charger and then retry.