Apple Contacting iPhone 4S Users to Diagnose Battery Issues

 

 iPhone 4S

We’re not positive, but this sounds like a first for Apple. The company is said to be contacting users who are experiencing battery life issues with their handsets. We’ve heard that the iPhone 4S doesn’t have quite the battery life of the iPhone 4.

Apparently, the issue may run deeper than a more power-hungry processor and the fact that the iPhone 4S battery doesn’t last quite as long as the iPhone 4 (which in normal use is probably unnoticeable). However, there seem to be some real issues with serious shortness of battery life.

These include drains of around 10 percent per hour while in standby. Doing the math, that’s 10 hours a charge if you don’t even use your iPhone at all. Not acceptable. Apple is making sure that they can figure out what the problem is. Also, before someone goes hating on the iPhone 4S, the issue isn’t a problem with all units. It just seems to be affecting a good portion of the users, and isn’t how the phone is meant to work.

That said, engineers from Apple have been personally contacting users in hopes of trying to diagnose the problem. 9to5mac reports the following:

“I then got a call from a senior [Apple] engineer who said he had read my post and was ‘reaching out’ to users for data and admitted this was an issue (and that they aren’t close to finding a fix!) and asked lots of questions about my usage and then asked if he could install the file below and that he would call back the day after to retrieve the info. I extracted the file from my Mac after a sync and emailed it to him. He was incredibly helpful and apologetic in the typical Apple way!”

So engineers will probably be pulling some overtime this weekend in hopes of figuring out what is going on, and they will be running diagnostics on problem iPhones. Let’s hope it all gets sorted out quickly as our iPhone 4S is having some issues as well, and we have been playing with settings to see what works.

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