Apple is planning to upgrade AppleCare, according to a report from 9to5Mac.
With this update, we should see 24/7 live chat support. This is awesome for those users who tend to stay up late or work jobs that have them up at odd hours. The report says that Apple did test this out several years ago, but now this will become a permanent service.
Also coming is an iOS-like interface for AppleCare web support. This may come as soon as August 12, but that’s not a set date.